Equality & Respect

We are committed to treating all patients in a courteous, consistent and professional manner. We aim to have a mutually fair and respectful relationship with our patients and to provide equality of service to all patients in an environment which is free from discrimination or harassment.

Zero Tolerance Policy – Wilton Medical Centre

Wilton Medical Centre  is committed to providing a safe and respectful environment for patients, staff, and visitors. We aim to provide a comprehensive and professional service in an efficient and pleasant manner to all our patients. We strive to provide a helpful and friendly environment. We would like to ask that patients co-operate with all our policies and treat our staff in a courteous manner. Safety is of paramount importance at our practice and, accordingly, any patient or visitor who is abusive or aggressive in a verbal or physical manner, will be asked to leave the premises immediately and will be removed from the patient list. We consider aggressive behaviour to include any personal, abusive or threatening comments, bad language, physical contact, aggressive gestures and theft or damage to property.

We operate a Zero Tolerance Policy towards any form of abuse directed at our staff or other patients.

Unacceptable behaviour includes (but is not limited to):

• Shouting, aggressive or threatening language
• Insults, name-calling, or derogatory remarks
• Discriminatory comments (including about disability, hearing, race, gender, etc.)
• Repeated argumentative or intimidating behaviour

What will happen if this policy is breached:

• The interaction may be terminated immediately
• The patient may receive a verbal or written warning
• In cases of repeated or serious abuse, the patient may be removed from the practice list, in line with HSE/GMS regulations where applicable

We understand that illness and delays can be stressful. However, abusive behaviour is not acceptable under any circumstances.

We thank our patients for treating staff and fellow patients with courtesy and respect.

What we expect from you

In times of trouble or distress, some people may act out of character. There may have been upsetting or distressing circumstances leading up to a complaint. 

We believe that all complainants have the right to be heard, understood and respected.  However, we also consider that our staff have the same rights.  We, therefore, expect you to be polite and courteous in your dealings with us. We will not tolerate aggressive or abusive behaviour, unreasonable demands or unreasonable persistence.